Claims Process

Commencing a claim can be a daunting prospect for people who have not previously had to deal with Insurers and Lawyers however we seek to streamline the process so that the uncertainty and mystery is removed.

FIRST STEP

The first step in the process is to contact us. Our Car Accident Helpline will immediately provide you with an assessment of your likely prospect over the telephone and assuming that you wish to proceed and we thing that you have a case then we would seek to take the second step which is a face to face meeting.

AND THEN

At that meeting we would take details from you, complete necessary claim documentation and in the case of a claim undertaken by our partner legal team explain to you our No Win No Fee agreement. Provided you are happy with the agreement then we would proceed with conducting your Car Accident Claim which would be handled at all times by suitably qualified Personal Injury Lawyers.

AFTER THAT

At approximately 11-12 months post accident we are able to engage our Medical Experts to provide your likely long term prognosis. Even accident that appear to be relatively minor at the time can result in some degree of permanent partial disability and that disability needs to be assessed by medical professionals.

FINALLY

Once we have obtained a full set of Medical reports we will then provide you with advice as to what your likely compensation award will be in terms of monetary value.

 

At this point generally the Insurance Company will have also made an assessment in relation to your claim, subject to your instructions we will seek to negotiate a settlement with the Insurer which is usually the most cost effective way to resolve your claim.

 

Provided we can get the Insurer to agree to an amount that is reasonable then we will recommend settlement to you at which time we will be able to advise you of the exact amount that you would receive clear of all refunds should you proceed with the settlement.

 

Often times we negotiate settlements directly with the Insurer over the telephone however in some cases it is necessary to participate in a conference with the Insurer which you and your Personal Injury Lawyer will attend.

 

We find that the vast majority of cases settle at this point as mediation results in a positive result for our clients without the expenses of litigation. At the end of the day however the decision regarding settlement will always be yours and yours alone.
Our job and the job of our Personal Injury Lawyers is to provide the best possible advice that we can based upon past awards for similar injuries and circumstances.

FAQ About The Car Accident Claims Process in Brisbane and Queensland

You have 9 months following a motor vehicle accident or 1 month after hiring a lawyer to make a compensation claim for any damages to your vehicle, person or property.

 

There are strict time limits and rules around making a motor vehicle compensation claim, and if you don’t act accordingly, you could miss out on compensation you should be entitled to. 

 

The court will require a reasonable excuse for the delay. If accepted, then a 3-year limitation period will apply.

 

To ensure the best outcome to you, contact us for legal support and advice on your situation.

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Call 1800 435 754
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